hbja Privacy Policy

At hbja, we understand that your privacy matters deeply. This Privacy Policy describes in detail how hbja collects, processes, stores, and safeguards the personal information of users who access our online gaming platform at hbja.ws. By creating an account, depositing funds, or simply browsing our website, you acknowledge that you have read and understood this policy.

This policy applies to all residents of Bangladesh and other jurisdictions who use our services. We operate under international data protection standards to ensure your information is handled with the highest level of care and transparency. Our platform serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.

Information We Collect

hbja collects personal information through multiple channels during your interaction with our platform. The categories of information we collect are outlined below.

Account and Identity Information

• Full name, date of birth, and gender as provided during registration.
• Email address, phone number, and residential address for account verification and communication.
• Government-issued identity document details for KYC compliance and fraud prevention.
• Profile photograph where required for identity verification purposes.

Financial and Transaction Information

• Payment method details including bKash account numbers, Nagad wallet IDs, Rocket numbers, and bank account information used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, bonus credits, and wagering records.
• Currency denomination and preferred payment channel selections.

Technical and Usage Information

• IP address, device type, operating system, and browser version collected at login and during active sessions.
• Pages visited, games played, session duration, click patterns, and feature interactions within hbja.
• Log files and error reports generated during platform use to support technical troubleshooting and service improvement.

How We Use Your Information

The personal data we collect is used strictly for the purposes outlined below. hbja does not use your data for any purpose that is not described in this Privacy Policy.

• To create, verify, and manage your hbja account and process your registration.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels.
• To deliver customer support, respond to queries, and resolve account or transaction disputes.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities on our platform.
• To send you relevant promotional offers, bonuses, and platform updates — only where you have consented to receive such communications.
• To improve our platform's features, personalise your gaming experience, and conduct internal analytics for service development.

How We Share Your Information

hbja does not share your personal information with third parties except in the limited circumstances described below. Any sharing of data is governed by strict confidentiality agreements and data processing standards.

Service Providers and Partners

We share data with trusted third-party service providers who assist in operating our platform, processing payments, verifying identities, and providing customer support. These providers are contractually bound to use your data only for the agreed service and may not repurpose it.

Legal Obligations

hbja may disclose your personal information if required to do so by applicable law, court order, regulatory authority, or government agency. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement and will notify you where permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer and ensure the receiving party upholds equivalent privacy standards.

Data Retention

hbja retains your personal information for as long as your account is active or as needed to provide our services. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Upon account closure, we will securely delete or anonymise your personal data within a reasonable period, unless we are legally required to retain it for a longer duration — for example, for anti-money laundering record-keeping or tax compliance purposes, which may require retention for up to seven years.

Your Privacy Rights

As a user of hbja, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected].

• Right of Access: You may request a copy of all personal information we hold about you at any time.
• Right to Rectification: If any data we hold is inaccurate or incomplete, you have the right to request its correction.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

We aim to respond to all data rights requests within 30 days. In complex cases, this period may be extended by up to a further 60 days, in which case we will notify you of the extension and the reason for the delay.

Cookies and Tracking Technologies

hbja uses cookies and similar tracking technologies to improve your experience, analyse platform usage, and deliver relevant content. This section explains what types of cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable core functionality such as session management, login authentication, and security checks. Without these cookies, the platform cannot function properly. They cannot be disabled.

Analytics Cookies

Analytics cookies allow us to measure and analyse how visitors use hbja. They help us understand which pages are popular, where users encounter difficulties, and how we can improve overall platform performance and user experience.

Marketing Cookies

With your consent, we may use marketing cookies to show you relevant promotional content and track the effectiveness of our campaigns. You may opt out of marketing cookies at any time through your browser settings or by contacting our support team.

Security of Your Information

The security of your personal data is a top priority at hbja. We implement a comprehensive range of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options, continuous intrusion detection monitoring, and regular security audits. Access to personal data within our organisation is restricted on a strict need-to-know basis.

Third-Party Links and Services

Our platform integrates with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our gaming catalogue. These providers operate under their own privacy policies and data processing agreements. We recommend reviewing their policies if you have concerns about how they handle data.

hbja is not responsible for the privacy practices of any third-party provider or any external website that may be linked from our platform. We encourage you to read the privacy notices of any third-party service you engage with through hbja.

Minors and Age Restriction

hbja is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our systems. If you believe we may have collected data from a minor, please contact us immediately at [email protected].

Changes to This Privacy Policy

hbja reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users via email or through a prominent notice on our platform prior to the changes taking effect.

The most current version of this Privacy Policy will always be accessible at hbja.ws/privacy-policy. Your continued use of our platform after the effective date of any revised policy constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbja handles your personal information, please contact our Data Support Team. We are committed to resolving all privacy-related queries promptly and transparently.

You can reach us by email at [email protected]. We aim to acknowledge all inquiries within 48 hours and provide a full response within 30 days of receipt.